Privacy Policy

This Privacy Policy describes how StructLabs.io ("we," "us," or "our") collects, uses, and discloses your information when you use our website at structlabs.io (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Contact form data

When you submit our contact form, we collect the information you provide, which may include:

• First name and last name
• Email address
• Phone number (if provided)
• Company or business name (if provided)
• Message or inquiry content

Usage data

We may collect information on how the Service is accessed and used. This may include your IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.

Cookies

We use cookies and similar tracking technologies to operate the Service. You can instruct your browser to refuse all cookies, though some parts of the Service may not function correctly without them.

Purpose of Collection

We collect your contact details solely to respond to your inquiry and, where you have consented, to send occasional service updates. We do not sell your personal data or use it for unrelated marketing purposes.

How We Use Your Data

• To respond to your contact form submission and follow up on your inquiry
• To provide and maintain the Service
• To monitor usage and detect technical issues
• To comply with legal obligations

Data Retention

Contact form data is retained for 24 months or the duration of the client relationship, whichever is longer. After that period, data is securely deleted unless we are required by law to retain it for longer.

Third-Party Processors

We use third-party service providers to help us operate the Service and process data on our behalf. These categories of providers may have access to your personal data only as necessary to perform their functions:

• Cloud hosting and infrastructure providers
• Email delivery services
• CRM and contact management tools
• AI and automation platforms used in our service delivery

All third-party processors are contractually obligated to handle your data securely and not to use it for any purpose beyond what we specify.

Transfer of Data

StructLabs.io operates primarily from Singapore and Malaysia. Your information, including personal data, may be transferred to and processed on servers located in Singapore, Malaysia, or other jurisdictions where our cloud providers operate.

We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to an organisation or country unless adequate data protection controls are in place.

Disclosure of Data

We may disclose your personal data where required to do so by law or in response to valid requests by public authorities, and where necessary to protect the rights, property, or safety of StructLabs.io, our clients, or others.

Security of Data

The security of your data is important to us. We use commercially reasonable means to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Breach Notification

In the event of a data breach that affects your personal information, we will notify affected parties and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable law.

Links to Other Sites

Our Service may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for their content, privacy policies, or practices. We advise you to review the privacy policy of every site you visit.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personal data from children. If you believe your child has provided us with personal data, please contact us and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@structlabs.io.